Shipping & Returns

Pricing, Taxes & Delivery

Product prices may vary by destination to account for applicable processing, importation, fulfillment, and delivery costs. Sales tax is calculated at checkout based on the customer’s location and local requirements.

Honduras: Pickup Only for Now

Online orders in Honduras are currently available for pickup at the designated locations shown at checkout. Standard checkout does not offer delivery to other addresses in Honduras. For delivery elsewhere, contact us at sales@danilos.com or +504 9737-2321 so we can assist with the order and delivery arrangements.

The Honduras product price includes the applicable handling charge. Sales tax, when applicable, is calculated by location and added at checkout.

United States Delivery

Applicable international processing, importation, tariff, and shipping costs are included in the displayed product price. Sales tax, when applicable, is calculated separately at checkout based on the delivery address. We do not apply a single fixed tax rate.

Tracking & Questions

We will email tracking details when a US order ships. Preparation and transit times can vary. For delivery questions, email sales@danilos.com or call +504 9737-2321.

Returns & Exchanges

Items can be returned within 30 days of purchase, provided they are unused, in optimal condition, and accompanied by the original invoice. To begin, email info@danilos.com with your order number and the reason for return. The customer is responsible for return shipping unless the item is defective or shipped in error.

Exchanges follow the same 30-day window and condition requirements and depend on availability. If the piece you want is out of stock, we can offer another piece of equal value or a credit note.

Final-Sale Pieces

The following are final sale and cannot be returned, exchanged, or refunded:

• Personalized, embossed, or monogrammed pieces
• Gift cards

Refunds

Once we receive and inspect your return, we will email you about the refund. Approved refunds are processed within 3–5 business days to your original payment method. Shipping, handling, and DDP fees are non-refundable unless the item arrived defective. Refunds are issued in the original form of payment.

Damaged or Defective Orders

If your piece arrives damaged or defective, contact us right away at info@danilos.com with your order number and photos of the piece and packaging. We will coordinate the resolution with DHL directly.

Warranty

We warranty our accessories against manufacturing defects for 6 months from the date of purchase. Warranty claims require the original invoice. Email info@danilos.com with photos and your order number and we will guide you through the next steps. For general care and conditioning, see our Care Guide.

Contact

For questions about shipping, tariffs, or returns, email sales@danilos.com or use the form on our Contact page.

Holiday Shipping

Handcrafted production, limited seasonal capacity, and potential carrier delays mean no order is guaranteed to arrive by a specific date, including Christmas. Orders placed after December 16 are especially subject to delay. Danilos is not responsible for transit issues or delivery timelines impacted by carrier performance or holiday volume.