Customer Verification Policy

At Danilos Fine Leather LLC, we prioritize customer security and fraud prevention. While Shopify provides fraud protection for certain transactions, not all high-value purchases are covered under their protection system. To safeguard both our customers and our business, we may request additional verification for orders that are not automatically protected by Shopify. This helps us prevent unauthorized transactions and ensure a smooth purchasing experience.

When We Require Verification

To protect our customers and business from unauthorized transactions, we may request additional information in the following cases:

• High-value purchases above $500

• Mismatched billing and shipping addresses

• Unusual purchasing behavior detected by our fraud prevention system

• International orders from high-risk regions

Verification Process

If your order requires verification, we may ask you to confirm one or more of the following:

• A photo ID (government-issued, with sensitive details like ID number blurred)

• A screenshot or copy of the payment confirmation from your bank or card issuer

• A quick phone call or email confirmation to verify purchase details

We handle all personal information with strict confidentiality and use it only for verification purposes. If verification is not completed within 3 business days, your order may be canceled and refunded.

For questions, please contact us at info@danilos.com 

Limit Subscription to Necessary Communication

• You can require subscription for order verification & security updates but not force general marketing emails.

Terms for High-Value Transactions

By placing a high-value order with Danilos Fine Leather LLC, you agree to the following terms and conditions.

1. Identity, Payment & Subscription Verification

• Orders exceeding $500 may require additional identity verification before processing.

• Customers must subscribe to our mailing list for security and purchase verification purposes.

• If a customer unsubscribes before their order is verified, additional verification may be required, or the order may be canceled and refunded.

• If we are unable to verify your identity or subscription within 3 business days, your order may be canceled and refunded.

2. Shipping & Delivery

• High-value orders will only be shipped to the verified billing address associated with the payment method.

• Signature confirmation will be required upon delivery to ensure secure receipt.

3. Chargebacks & Fraud Prevention

• Unauthorized chargebacks may result in a permanent ban from future purchases.

• Any suspected fraudulent activity will be reported to law enforcement and payment processors.

4. Final Sale & Refund Policy

• All high-value purchases are considered final sale unless otherwise stated in our Refund Policy.

• Refunds and exchanges will only be granted under our official refund policy.

By completing your purchase, you acknowledge that you have read and agree to these terms.